Privacy Policy

Who we are

The Site is operated by Suzhou UDTECH Technology Co., Ltd. References to “we”, “us”, and “our” in this Policy mean Suzhou UDTECH Technology Co., Ltd.

Information you choose to provide

When you contact us through the Site, the contact form asks for your name, email address, an optional phone number or WhatsApp contact, and your message. The form is configured to keep submissions in the Site’s WordPress database and send an email notification to a designated business inbox. Please provide only the information needed for your enquiry.

We use this information to read, respond to, and follow up on your enquiry, including questions about products, production lines, specifications, service, or Site content.

Information generated when you use the Site

The Site and the services used to deliver it receive technical information sent by a browser or device, such as an IP address, browser and device information, the page requested, and request timing. We use this information to operate, secure, and troubleshoot the Site.

Services visible on the Site

The Site uses Cloudflare to help deliver and protect the Site. Enquiry forms on the Site run through the Fluent Forms WordPress plugin. Some pages load Google Fonts or embed a Google Map, so your browser may contact Google when those pages load.

Pages with a phone field may contact IPinfo automatically to estimate your country from your IP address and preselect a telephone country code. This request can occur before you submit the form.

For information about the external providers’ practices, see Cloudflare’s Privacy Policy, Google’s Privacy Policy, and IPinfo’s Privacy Policy.

Cookies and similar technologies

Services used to deliver and protect the Site may store cookies or similar data in your browser. Cloudflare sets a security cookie called __cf_bm to help distinguish automated traffic. Embedded services may use their own technologies when loaded. You can delete or block cookies using your browser settings, although blocking security-related cookies may affect access to the Site.

How we use information

We use the information described above to operate the Site, answer enquiries, protect the Site from misuse, and meet applicable legal or regulatory obligations. Where a legal basis is required, handling an enquiry may be based on your request before a potential contract or on our legitimate interest in responding to business enquiries; Site security may be based on our legitimate interest in keeping the service reliable.

How long we keep information

We keep enquiry information for the time needed to respond and handle related commercial follow-up. If an enquiry becomes a quotation, order, or service matter, we assess its retention against the related business record and applicable legal requirements. Technical and security records are kept according to operational and security needs. You can ask us about the applicable retention period for your information using the contact details below.

Sharing and international processing

Enquiries are available to the team handling them. Form entries remain on the Site and email notifications are delivered through our business email provider. Technical requests may be handled by Cloudflare, Google, and IPinfo as described above, and by providers that host or maintain the Site. We may disclose information when required by applicable law. The company is based in China, while external services may process requests in other countries. Contact us if you need details about the handling of a particular enquiry or service.

Your choices and requests

Depending on where you live and applicable law, you may have rights to ask about, access, receive a copy of, correct, or delete your personal information; to restrict or object to certain handling; or to withdraw consent where processing is based on consent. You may also be able to complain to a relevant data-protection authority. To make a request or ask a privacy question, contact us at candy.chen@udmachine.com. We may need information to verify and process a request.

Changes to this Policy

We may update this Policy when the Site or our information-handling practices change. The effective date above shows when this version took effect.

Contact us

Suzhou UDTECH Technology Co., Ltd.
22 Yantou Road, Wangting Town, Xiangcheng District, Suzhou City, Jiangsu Province, China
Email: candy.chen@udmachine.com
Telephone and WhatsApp: +86-18896521007

You can also use the Site’s contact page.